Privacy Policy

1. Introduction

Welcome to Arhan Marketing (WewinM2C)

WewinM2C. We are committed to respecting your privacy and protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose and protect information when you visit our website, use our application, create an account, place an order, communicate with us or use our services.

This Privacy Policy applies to our website, mobile application and other services that link to this policy, as applicable.

By using our Platform, you acknowledge that you have read this Privacy Policy. Where consent is required by applicable law, we will obtain your consent through an appropriate process. Your use of our services does not replace any consent or notice that the law requires us to provide.

Please read this policy carefully to understand our privacy practices.

2. About WewinM2C

WewinM2C is operated by:

• Legal Business Name: Arhan Marketing
• Brand Name: WewinM2C
• Registered/Business Address: #2051/A KIADBINDUSTRIAL AREA Lokikere Road Davangere Industrial Area Karnataka 577005
• Website: wewinm2c.com
• Privacy Contact Email: wewinm2c@outlook.com
• Customer Support Contact: 8884455363

In this policy, references to WewinM2C mean the business entity responsible for operating the relevant Platform or service.

3. Information We Collect

Depending on how you use our Platform, we may collect the following categories of information.

3.1 Personal and Account Information

When you register, create an account or use our services, we may collect your name, mobile number, email address, billing address, delivery address and other information you voluntarily provide.

We may also process account identifiers and authentication information necessary to manage and secure your account.

3.2 Order and Transaction Information

When you place an order or make a purchase, we may collect information such as:

• Products or services ordered.
• Order history, invoices and transaction references.
• Delivery instructions and delivery status.
• Return, cancellation, refund and customer support records.
• Payment status and relevant billing information.

3.3 Payment Information

Payments may be processed through third-party payment gateways, banks, UPI providers or other authorised payment service providers.

We may receive payment confirmations, transaction references, payment status and refund details. Whether complete card or other payment credentials are collected or stored by WewinM2C depends on the payment method and our technical arrangements.

Where payment information is handled by a third-party provider, that provider's applicable terms and privacy practices may also apply.

3.4 Communications and Customer Support

We may collect information that you provide when contacting us through email, telephone, website forms, messaging services or other support channels.

This may include enquiries, complaints, feedback, reviews and information necessary to resolve your issue.

3.5 Device and Usage Information

When you access our Platform, we may collect technical information where applicable, including:

• IP address and browser type.
• Device type, operating system and technical identifiers.
• Pages visited, features used and approximate session duration.
• Error logs, security logs and diagnostic information.
• Cookie identifiers and similar technical information.

3.6 Cookies and Similar Technologies

Our Platform may use cookies and similar technologies to support essential website functions, remember preferences, maintain sessions, improve performance and understand usage.

Where applicable, we may use analytics or advertising technologies to measure the effectiveness of our services and promotional activities.

You may manage certain cookies through available Platform settings or your browser. Disabling some cookies may affect the availability or functionality of certain features.

3.7 Information from Other Sources

Where applicable and legally permitted, we may receive information from payment providers, delivery partners, sellers, business partners or other service providers to complete transactions, verify payments, prevent fraud and provide customer support.

We will handle such information in accordance with applicable law and the purposes described in this policy.

4. How We Use Your Information

We use personal information for legitimate and specified business purposes, subject to applicable law. These purposes may include:

1. Creating, managing and securing customer accounts.
2. Processing orders, payments, deliveries, cancellations, returns and refunds.
3. Communicating order confirmations, delivery updates and service notifications.
4. Responding to customer enquiries, complaints and requests.
5. Providing customer support and improving service quality.
6. Maintaining and improving our website, application and business operations.
7. Detecting fraud, suspicious transactions, misuse and security incidents.
8. Maintaining business, transaction, accounting and tax records.
9. Sending promotional communications where permitted and, where required, with your consent.
10. Conducting surveys, offers or promotional activities where applicable.
11. Complying with legal obligations and responding to lawful requests from competent authorities.
12. Protecting the rights, property, security and legitimate interests of WewinM2C and its users, where permitted by law.

We will not use personal information for unrelated purposes without providing the required notice or obtaining consent where applicable.

5. Consent and Your Choices

Where applicable law requires consent for the collection or use of personal information, we will provide appropriate information about the data involved and the purpose of processing before seeking consent.

Where processing is based on consent, you may withdraw your consent using the available method or by contacting us. Withdrawal of consent will not affect the lawfulness of processing carried out before withdrawal.

If you withdraw consent for information that is necessary to provide a particular service, we may be unable to continue providing that service or feature.

We will handle consent and withdrawal requests in accordance with applicable law.

6. How We Share Your Information

We do not disclose personal information indiscriminately. We may share relevant information with the following categories of recipients when necessary for the purposes described in this policy and as permitted by law.

6.1 Service Providers

We may share information with providers that help us operate our Platform, including website hosting companies, technology providers, customer support services, payment processors and communication service providers.

Such providers should be subject to appropriate contractual, confidentiality and data-protection safeguards, as applicable.

6.2 Sellers, Suppliers and Delivery Partners

If our business model involves third-party sellers, suppliers or delivery partners, we may share the information reasonably necessary to process orders, arrange deliveries, handle returns, resolve complaints and fulfil customer requests.

6.3 Business and Promotional Partners

Where applicable, we may share relevant information with business partners or promotional service providers to administer an offer, campaign or service. Where consent is required, we will obtain it before making the relevant disclosure.

6.4 Legal and Regulatory Authorities

We may disclose information where required by applicable law, a valid legal process or a lawful request from a competent authority. We may also disclose information where permitted by law to investigate fraud, protect safety or enforce our legal rights.

6.5 Business Transfers

If our business undergoes a merger, acquisition, restructuring or sale of assets, personal information may be transferred as part of that transaction, subject to applicable legal requirements and appropriate safeguards.

6.6 With Your Consent

We may share personal information with other recipients where you have provided the required consent or where another lawful basis permits the disclosure.

7. Marketing and Promotional Communications

We may send promotional messages about products, services, offers or updates where permitted by applicable law and subject to any required consent.

You may opt out of promotional communications by using the unsubscribe facility, where available, or contacting us through the details provided below.

Even if you opt out of promotional messages, we may continue to send necessary service communications, such as order confirmations, payment updates, security notices and important account information.

8. Data Retention and Deletion

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, subject to applicable law.

Retention periods may depend on the type of information, the nature of the transaction, customer support requirements, security needs, accounting and tax obligations, and the resolution of disputes.

When personal information is no longer required, we will take appropriate steps to delete it or otherwise handle it in accordance with applicable law and our retention procedures.

Some information may need to be retained where required or permitted by law, including for legal claims, fraud prevention, accounting records or regulatory obligations.

9. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Request information about the personal data we process about you.
• Request correction or updating of inaccurate or incomplete information.
• Request erasure of personal information where legally applicable.
• Withdraw consent where processing relies on consent.
• Raise a privacy-related grievance.
• Exercise any other rights available under applicable data-protection law.

You may submit a request using the contact details in the Contact Us section.

We may ask for reasonable information to verify your identity and protect your account before processing a request. We will handle requests within the applicable legal timelines.

Certain requests may be limited where applicable law permits or requires us to retain information.

10. Account Closure

If you wish to close your WewinM2C account or request deletion of associated personal information, please contact us using the details provided in this policy or use the account deletion facility, if available.

Before completing a request, we may need to verify your identity.

Closing an account may affect your access to order history, saved preferences or other account features. We may retain certain records where required or permitted by law.

We will handle deletion requests in accordance with applicable retention requirements and will not promise deletion of records that we are legally required to preserve.

11. Data Security

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, disclosure, alteration, loss or misuse.

Depending on our systems and operations, these measures may include access restrictions, secure data transmission, authentication controls, monitoring and appropriate safeguards for service providers.

Access to personal information should be limited to authorised personnel and service providers who need it for legitimate business purposes.

However, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure. We will handle security incidents and any applicable notification obligations in accordance with relevant law.

You should keep your account credentials confidential and notify us promptly if you suspect unauthorised access to your account.

12. Third-Party Websites and Services

Our Platform may contain links to third-party websites, payment services or other external platforms.

These third parties may have their own privacy policies, terms and data-handling practices. WewinM2C does not control independent third-party websites and is not responsible for their privacy practices.

We encourage you to review the relevant privacy notices before sharing personal information with third parties.

13. Children's Privacy

Our services are not intended to be used by children in circumstances where such use is prohibited by applicable law.

Where applicable law requires parental or guardian consent or additional safeguards for processing children's personal data, we will implement the required measures.

If you believe that personal information relating to a child has been collected or processed in violation of applicable law, please contact us so that we can review the matter and take appropriate action.

14. International Data Transfers

If our service providers or business operations involve transferring personal information outside India, we will handle such transfers in accordance with applicable Indian law and any relevant restrictions or requirements.

We will apply appropriate safeguards where required.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, business practices, technology or legal obligations.

The revised policy will be published on our Platform with an updated revision date. Where required by law, we will provide additional notice or obtain consent for material changes.

We encourage you to review this page periodically to remain informed about our privacy practices.

16. Contact Us and Privacy Grievances

If you have questions, requests or complaints concerning this Privacy Policy or the processing of your personal information, please contact us:

• Business Name: Arhan Marketing
• Brand: WewinM2C
• Address: #2051/A KIADBINDUSTRIAL AREA Lokikere Road Davangere Industrial Area Karnataka 577005
• Privacy Email: wewinm2c@outlook.com
• Customer Support: 8884455363

Please include sufficient details about your enquiry so that we can identify and address the issue. Avoid sending passwords, complete payment-card details or other unnecessary sensitive information.

We will review and respond to privacy requests and grievances in accordance with applicable law and our established procedures.

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