Terms & Conditions

1. Introduction

Welcome to Arhan Marketing (WEWINM2C)

These Terms and Conditions (“Terms”) govern your access to and use of the WEWINM2C website, mobile application, and related services (collectively, the “Platform”), operated by ARHAN MARKETING, operating under the brand name WEWINM2C (“WEWINM2C”, “we”, “us”, or “our”).

By accessing the Platform, creating an account, placing an order, or using any of our services, you agree to be bound by these Terms, our Privacy Policy, Return and Refund Policy, Shipping and Delivery Policy, and any other applicable policies published on the Platform.

If you do not agree to these Terms, please discontinue using the Platform.

2. Electronic Record

These Terms constitute an electronic record under the Information Technology Act, 2000, and applicable rules and amendments. They are generated electronically and do not require a physical signature solely by virtue of being electronic.

Electronic acceptance, where applicable, shall be subject to applicable Indian law.

3. Eligibility

3.1. You must be legally competent to enter into a binding contract under applicable Indian law to use the Platform and place orders.

3.2. Persons under the age of 18 may use the Platform only with the involvement and supervision of a parent or legal guardian, where permitted by law.

3.3. By using the Platform, you represent that the information provided by you is accurate, complete, and current.

3.4. We reserve the right to restrict or suspend access where there are reasonable grounds to believe that a user has violated these Terms or applicable law, subject to applicable legal requirements.

4. Services and Products

4.1. WEWINM2C provides an online platform through which customers may browse, purchase, and access products or services offered on the Platform.

4.2. The products and services available may include consumer goods and other categories expressly listed on the Platform.

4.3. Product availability, specifications, descriptions, prices, offers, and delivery options may vary by location and stock availability.

4.4. We make reasonable efforts to display product descriptions, images, colours, dimensions, and other specifications accurately. However, minor variations may occur due to manufacturing differences, packaging changes, or device display settings.

4.5. We reserve the right to update product listings, modify services, correct errors, or discontinue products, subject to applicable law and any rights arising from confirmed orders.

4.6. Where products are sold by third-party sellers, the seller’s identity and relevant transaction details will be disclosed as required by applicable law. The responsibilities of WEWINM2C and the seller shall depend on the actual transaction and applicable law.

5. User Account and Security

5.1. Certain features may require you to register an account and provide information such as your name, mobile number, email address, billing address, and delivery address.

5.2. You are responsible for maintaining the confidentiality of your login credentials and for activity carried out through your account, subject to applicable law.

5.3. You must promptly notify us if you suspect unauthorised access to your account.

5.4. You must not impersonate another person, provide misleading information, or create an account for fraudulent purposes.

5.5. We may request additional information when reasonably necessary to verify an account, process an order, prevent fraud, or comply with applicable law.

6. Orders and Order Acceptance

6.1. Placing an order constitutes an offer to purchase the selected products or services in accordance with the details displayed during checkout.

6.2. An order will be processed subject to successful payment, stock availability, verification where necessary, and confirmation in accordance with our order process.

6.3. We may decline or cancel an order where there is a legitimate reason, including product unavailability, an obvious pricing or listing error, suspected fraud, payment failure, or a legal or operational restriction.

6.4. Where an order is cancelled after payment, any refund due will be processed in accordance with our Return and Refund Policy and applicable law.

6.5. Customers must review their order details, quantities, delivery address, contact information, and payment details before completing checkout.

6.6. Any order modification or cancellation request will be handled in accordance with the cancellation terms displayed on the Platform.

7. Prices, Taxes, and Payments

7.1. All prices and applicable charges will be displayed on the Platform before the order is placed. Prices will be stated in Indian Rupees unless otherwise indicated.

7.2. Applicable taxes, delivery charges, handling fees, convenience fees, and other charges, if any, will be disclosed before checkout.

7.3. Payments may be processed through authorised third-party payment gateways, banks, or other payment service providers.

7.4. You represent that you are authorised to use the payment method selected for your transaction.

7.5. WEWINM2C does not request your confidential payment credentials, such as your card PIN, CVV, or one-time password, through unsolicited calls or messages. Never share such credentials with anyone.

7.6. If a payment is deducted but the order is not confirmed, please contact our customer support with the transaction reference. We will investigate and arrange any refund due in accordance with applicable law and the relevant payment provider's processing procedures.

7.7. Promotional codes, discounts, cashback, and vouchers may be subject to specific eligibility requirements, validity periods, minimum order values, and other conditions disclosed with the offer.

7.8. No promotional offer shall be applied contrary to its stated conditions or applicable law.

8. Shipping and Delivery

8.1. WEWINM2C will provide delivery information, applicable delivery charges, and estimated delivery timelines on the Platform or during checkout.

8.2. Delivery estimates are indicative and may be affected by weather, transportation delays, operational issues, public holidays, or other circumstances beyond reasonable control.

8.3. Customers must provide a complete and accurate delivery address and a reachable contact number.

8.4. Additional delivery instructions should be provided at checkout, where the facility is available.

8.5. If delivery fails because of an incorrect address, an unavailable recipient, or other circumstances attributable to the customer, we may contact the customer to arrange another delivery attempt, subject to applicable policy and law.

8.6. Risk, responsibility for delivery, and ownership of products will be determined in accordance with the applicable transaction terms and law. Nothing in these Terms excludes any mandatory consumer rights.

9. Returns, Replacements, Cancellations, and Refunds

9.1. Return, replacement, cancellation, and refund requests will be handled in accordance with the Return and Refund Policy published on the Platform.

9.2. Depending on the product category and applicable policy, eligible requests may include cases involving:

• Incorrect products delivered.
• Products damaged during delivery.
• Products that are defective or materially different from their description.
• Other circumstances in which a return, replacement, or refund is required by applicable law or the published policy.

9.3. Customers may be requested to provide the order number, photographs, packaging details, or other reasonable evidence to help assess a claim.

9.4. Products approved for return should be returned in the condition and with the accessories, packaging, and documentation specified in the applicable policy, subject to applicable law.

9.5. Products that are perishable, personalised, hygiene-sensitive, or otherwise subject to category-specific restrictions may have different return conditions, where legally permitted. Such restrictions will not remove mandatory consumer rights.

9.6. Refunds will be processed to the original payment method or through another legally permissible method, as applicable. The time taken for the amount to appear in the customer's account may depend on the payment provider or financial institution.

9.7. We will communicate the status of an approved return, replacement, cancellation, or refund through the available customer support channels.

9.8. Nothing in this section limits remedies available to consumers under applicable law.

9.9. Return and replacement will be done within a reasonable time period set by the management.

10. User Obligations and Prohibited Activities

You agree not to:

1. Use the Platform for any unlawful or fraudulent purpose.
2. Provide false, misleading, or unauthorised information.
3. Infringe intellectual property, privacy, or other legal rights of any person.
4. Upload malicious software, viruses, or harmful code.
5. Attempt to gain unauthorised access to the Platform, its systems, or another user's account.
6. Interfere with the security, availability, or proper functioning of the Platform.
7. Use automated tools to scrape, copy, monitor, or extract Platform data without our written permission or other lawful authorisation.
8. Resell, commercially exploit, or reproduce Platform content without the required authorisation.
9. Engage in harassment, abuse, discrimination, threats, or other unlawful conduct through the Platform.
10. Misuse discounts, referral schemes, payment facilities, or promotional offers.

We may investigate suspected violations and take proportionate action, including restricting access, cancelling affected orders where legally permitted, or reporting suspected unlawful conduct to the appropriate authorities.

11. Intellectual Property Rights

11.1. Unless otherwise stated, the Platform's design, layout, text, graphics, logos, branding, software, and other original content are owned by or licensed to WEWINM2C or the relevant rights holders.

11.2. The WEWINM2C name, logo, and associated branding may not be used without prior written authorisation from the relevant rights holder.

11.3. You may use the Platform for personal and lawful purposes. You may not reproduce, distribute, modify, publish, or commercially exploit protected content without the necessary permission.

11.4. Product names, trademarks, logos, and images belonging to third parties remain the property of their respective owners.

11.5. If you believe that content on the Platform infringes your intellectual property rights, please contact us with sufficient information to identify the material and substantiate your claim.

12. Third-Party Services and Links

12.1. The Platform may contain links to third-party websites, payment gateways, delivery services, or other external services.

12.2. Such third parties may operate under their own terms, privacy policies, and practices.

12.3. We do not control external websites merely because they are linked to the Platform. However, nothing in these Terms excludes any responsibility imposed on us by applicable law for services or activities for which we are legally responsible.

12.4. Customers should review relevant third-party terms before using external services or providing information directly to those parties.

13. Privacy and Personal Information

13.1. The collection, use, storage, and processing of personal information are governed by our Privacy Policy and applicable Indian data protection and privacy laws.

13.2. We may process information reasonably necessary to create accounts, fulfil orders, arrange delivery, process payments, provide support, prevent fraud, comply with legal obligations, and improve our services, subject to applicable law.

13.3. Where required, we will obtain consent and provide relevant notices for the processing of personal information.

13.4. We may share relevant information with service providers, such as payment processors and delivery partners, to the extent necessary for the relevant purpose and as permitted by law.

13.5. Your personal information will be handled in accordance with our published Privacy Policy. Please review that policy to understand your rights and available choices.

14. Reviews, Feedback, and User Content

14.1. Users may submit reviews, ratings, feedback, suggestions, or other content where the Platform permits it.

14.2. You represent that the content you submit is lawful, accurate to the best of your knowledge, and does not infringe another person's rights.

14.3. You must not submit content that is fraudulent, defamatory, threatening, obscene, discriminatory, misleading, or otherwise unlawful.

14.4. By submitting content, you grant WEWINM2C a non-exclusive, royalty-free permission to use, display, reproduce, and distribute that content for purposes connected with operating, promoting, and improving the Platform, subject to applicable law and your rights.

14.5. We may remove or restrict content that violates these Terms or applicable law. This does not create an obligation to monitor every submission.

15. Disclaimer of Warranties

15.1. We endeavour to keep the Platform accessible, secure, and accurate. However, we cannot guarantee uninterrupted or error-free operation at all times.

15.2. Temporary interruptions may occur because of maintenance, technical failures, network issues, or circumstances beyond our reasonable control.

15.3. Product warranties, manufacturer guarantees, and after-sales support, where applicable, will be governed by the relevant product documentation, seller terms, and applicable law.

15.4. Nothing in these Terms excludes or restricts a warranty, guarantee, or consumer remedy that cannot lawfully be excluded or restricted under Indian law.

16. Limitation of Liability

16.1. To the maximum extent permitted by applicable law, WEWINM2C shall not be liable for indirect or consequential losses that were not reasonably foreseeable and that arise from the use of the Platform.

16.2. We shall not be responsible for interruptions or failures caused by circumstances beyond our reasonable control, subject to applicable law.

16.3. Nothing in these Terms excludes or limits liability for fraud, wilful misconduct, or any other liability that cannot lawfully be excluded or limited.

16.4. These Terms do not limit a consumer's statutory rights or any remedies available under applicable consumer protection legislation.

17. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses and reasonable costs arising directly from your unlawful use of the Platform, infringement of third-party rights, or material breach of these Terms.

This clause does not require you to indemnify WEWINM2C for losses caused by our own unlawful acts, negligence where liability cannot be excluded, or breach of obligations imposed on us by law.

18. Suspension and Termination

18.1. You may stop using the Platform at any time and may request account closure through the available account settings or customer support channels.

18.2. We may suspend or restrict an account where reasonably necessary to address suspected fraud, security threats, unlawful activity, or material violations of these Terms, subject to applicable law.

18.3. Where appropriate and legally permissible, we may notify you of the reason for a suspension and provide a way to seek review.

18.4. Account closure or termination will not affect rights, obligations, refunds, or liabilities that arose before termination.

19. Changes to These Terms

19.1. We may revise these Terms to reflect changes in our business, services, operational practices, or applicable law.

19.2. The revised Terms will be published on the Platform with an updated revision date.

19.3. Where required by law, we will provide additional notice or obtain consent for material changes.

19.4. Changes will not retrospectively remove rights that have already accrued to customers where doing so would violate applicable law.

20. Force Majeure

Neither party shall be responsible for a delay or failure to perform an obligation to the extent caused by circumstances beyond its reasonable control, such as natural disasters, floods, fires, epidemics, governmental restrictions, civil disturbances, or major telecommunications or infrastructure failures.

This clause does not remove any obligations that applicable law requires us to fulfil.

21. Grievance Redressal and Customer Support

For questions, complaints, order-related issues, or concerns regarding these Terms, please contact:

• Business Name: ARHAN MARKETING (WEWINM2C)
• Website: wewinm2c.com
• Customer Support: 8884455363
• Registered/Business Address: #2051/A KIADBINDUSTRIAL AREA Lokikere Road Davangere Industrial Area Karnataka 577005
• Grievance Officer Email: wewinm2c@outlook.com
• Working Hours: Monday to Saturday

Where applicable, grievances will be acknowledged and addressed within the timelines prescribed under Indian law, including the Consumer Protection (E-Commerce) Rules, 2020.

22. Governing Law and Jurisdiction

These Terms shall be governed by the laws of India.

Subject to applicable consumer protection laws and the jurisdiction of competent courts and consumer dispute redressal commissions, disputes arising from these Terms shall be handled by the courts having jurisdiction under applicable law.

Nothing in this clause prevents a consumer from approaching a competent consumer commission or other authority where legally entitled to do so.

23. Severability

If any provision of these Terms is held invalid or unenforceable by a competent authority, that provision shall be interpreted or severed to the extent necessary, and the remaining provisions shall continue to apply to the extent permitted by law.

24. Entire Agreement

These Terms, together with the applicable Privacy Policy, Return and Refund Policy, Shipping and Delivery Policy, and other policies expressly incorporated herein, govern your use of the Platform.

If there is a conflict between these Terms and a mandatory requirement of applicable law, the applicable law shall prevail.

25. Contact Us

For further information about these Terms and Conditions, please contact:

• Business Name: ARHAN MARKETING — WEWINM2C
• Website: wewinm2c.com
• Email: wewinm2c@outlook.com
• Address: #2051/A KIADBINDUSTRIAL AREA Lokikere Road Davangere Industrial Area Karnataka 577005

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